Support
Tuzik AI for iPhone and iPad
Write to genue.luben@gmail.com, or use Message the founder in the app's Settings. A parent reads every message, usually within one day. Tell us your device model, the iOS version and what happened.
Common questions
How do I start a drawing?
Say or type any idea on the home screen. Tuzik draws three versions. Pick one, and you get a four-step guide: shapes, outline, details, colours. No idea today? Open Inspiration and pick a ready-made lesson, or tap Any photo to make a lesson from your own photo.
How does AR tracing work?
Put your paper on the table and stand a clear glass on it. Rest the phone on the glass, camera down, so the camera sees the paper. Open the step you want, turn on AR mode, and trace the lines you see on the screen onto the paper.
Tuzik does not answer when I talk
Hold the talk button while you speak. Check that Tuzik AI may use the microphone, in the iOS Settings app under Tuzik AI, and that you have an internet connection. If you chose Not Now when the app asked to share data with its AI services, the AI features stay off until you allow them.
The camera stays black
Allow camera access in the iOS Settings app under Tuzik AI. The guides work without the camera; you need it only for AR tracing and for photos of your drawings.
What are pictures and minutes?
Each new lesson Tuzik draws for you uses one picture. Minutes are time spent talking with Tuzik. A plan refills both each period. Picture packs add pictures that never expire.
How do I cancel a plan?
Open the iOS Settings app, tap your name, tap Subscriptions, choose Tuzik AI and cancel. Deleting the app does not cancel the plan.
How do I get a refund?
Apple handles refunds. Go to reportaproblem.apple.com and sign in with your Apple Account.
My purchase is missing
Open the plan screen in the app and use Restore purchases. If it is still missing, write to us with the date of the purchase.
Which languages does Tuzik speak?
Twenty: English, Spanish, Russian, Ukrainian, German, French, Italian, Portuguese, Polish, Turkish, Arabic, Hindi, Japanese, Korean, Chinese, Dutch, Vietnamese, Indonesian, Thai and Hebrew. You choose the language at the start of the tour, and you can change it in Settings.
How do I delete my data?
Open Settings in the app and use Reset All Data. The Privacy Policy explains what is kept where.
Report a problem with the content
If a picture or something Tuzik said is not right for a child, write to us with the date and what you saw. We check it and change what caused it.